Privacy Policy.

This is the Privacy Policy for Lisbon Street Art Tours. We use your personal data for a few purposes, from understanding how you engage with our blog posts to understanding the services your prefer. Ultimately, this allows us to publish content and create services that you enjoy to use.

These are the main reasons why we collect and use data about our users:

  • To communicate with you strictly about a Tour you have booked;
  • To carry out market analysis;
  • To send you communications only when you explicitly allow it;
  • To show you content that is relevant to you and improve your experience in our communication channels.

1. About the Privacy Policy

This privacy policy explains how we (Lisbon Street Art Tours) collect and use your personal data when you use the services we offer through our website.

Personal data is any information about you by which you can be identified. This can include information such as:

  • your name, date of birth, email address, postal address, phone number, mobile number;
  • information about your device (such as the IP address, which is a numerical code to identify your device that can provide information about the country, region or city where you are based);
  • information relating to your personal circumstances and how you use our sites, apps and services.

Sometimes our site may contain links to third party sites and services. These sites and services have their own privacy policies. If you follow a link to a third party, you should read the privacy policy shown on their site.

2. What Personal data do we collect and use

We collect personal data when you book our services and when you browse our website or blog.

When you book at Tour with us we collect the following information:

  1. your name;
  2. email address;
  3. phone number;

When you use our site we may also use cookies or similar technology to collect extra data, including:

  1. your IP address - a numerical code to identify your device and which can provide information about the country, region or city where you are based;
  2. your browsing history of the content you have visited on our sites, including information on how you were referred to our sites via another website;
  3. details of your devices, for example, the unique device ID, unique advertising ID and browsers used to access our content.

When you visit our sites or when you use our apps, we may collect personal data from you automatically using cookies or similar technology. A cookie is a small file that can be placed on your device that allows us to recognise and remember you.

It is possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. Disabling cookies, however, might have an impact in your browsing experience.

3. What Personal data do we collect and use

We use personal data collected through our sites and apps for a number of purposes, including the following:

  1. To provide the services you booked, such as sending you information essential for its delivery;
  2. To send marketing communications when we have your permission;
  3. To carry out marketing analysis, for example we look at what you have viewed on our site and what tours you have booked to better understand what your interests and preferences are, and to improve our marketing by making it more relevant to your interests and preferences. ;
  4. For statistical purposes such as analysing the performance of our site and to understand how visitors use it.
  5. To respond to your queries and to resolve complaints;
  6. To comply with applicable laws and regulations.

4. Security of your personal data

We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage or destruction.

We do not share your personal data with other people or organisations except the ones who provide us the services for the storage of the data. Any organisations which access your data in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your data and keep to all data privacy laws that apply.

We will not share your personal data with anyone else for their own marketing purposes unless we have your permission to do this.

5. How long we keep your personal data

We keep your personal data for only as long as we need to. How long we need you personal data depends on what we are using it for, as set out in this privacy policy. For example, we may need to use it to answer your queries about a product or service and as a result may keep personal data while you are still using our product or services. If we have asked for your permission to process your personal data and we have no other lawful grounds to continue with that processing, and you withdraw your permission, we will delete your personal data.